FM IT Remote Services
Your Windows machine,
diagnosed by AI.
A remote technician connects to your machine. FM AI runs 20 diagnostic checks, reads the results, and delivers a plain-English report with exact fix steps. You are billed only when the report is in your hands.
20-Point Health Check
Every session runs the same fixed checklist — nothing skipped, nothing added without your knowledge.
Actionable Checks
These appear in the report with remediation steps when issues are found.
- CPU Usage
- Memory Pressure
- Disk Usage
- Disk Health (SMART)
- Critical Services
- Defender Status
- Firewall Status
- Driver Issues
Informational Checks
These give a full picture of system state — included in the report as-is.
- Top Processes
- Active Connections
- Event Log Errors
- Startup Programs
- Windows Updates
- Temp File Bloat
- Environment Health
- User Account Status
- Scheduled Tasks
- Installed Certificates
- Network Adapters
- System Uptime
How It Works
Book
Tell us your device and issue. We schedule a session and send you a session code.
Connect
Enter your session code. We connect to your machine with your explicit permission — you can watch every action.
Report
AI runs 20 diagnostic checks, generates a plain-English report with remediation steps, and delivers it to you. Your card is charged only on delivery.
What You Receive
Diagnostic Report
A structured HTML report (PDF on request) listing every check, its result — PASS, WARN, or FAIL — and the exact value measured.
Remediation Steps
For every WARN or FAIL with a known fix, the report includes a plain-English "How to fix" section written by FM AI — no jargon, no guessing.
AI Summary
A one-paragraph summary of what was found, written for a non-technical reader. Example: "Disk C: is at 91% capacity. Defender definitions are 14 days stale. 3 services stopped unexpectedly."
IT Support App
Use the Future ATI IT app to chat with FM, join a support session, submit tickets, and browse the help library — works in any browser and installs as a native app on any device.
What we do not do
- We do not store your machine's data after the session ends.
- We do not install software without telling you what it is and why.
- We do not retain your session access after the diagnostic is complete.
- We do not charge your card until the report is delivered.
- You can end the session at any time — we disconnect immediately.
Pricing
Single Diagnostic Session
One device, one session, full 20-point check, complete report with remediation steps.
- 20-point Windows health check
- AI-generated plain-English report
- Remediation steps for all actionable findings
- Delivered as HTML (PDF on request)
- Charged only when report is delivered
Subscription Plans
Pick your tier. Change it any time. Annual pricing gives you two months free. Cancel in 30 seconds, no questions.
Scout
One device. Start here.
- 1 device
- Unlimited FM chat
- Basic diagnostics
- 7-day free trial
Ranger
Small team, covered.
- 3 devices
- Log file analysis
- Human escalation <2hr
- 7-day free trial
Commander
Serious coverage.
- 10 devices
- FM Shield agent
- Proactive monitoring
- Custom OS builds
Need 50+ devices? Reach out for fleet pricing.
Ready to know what's wrong?
Book a session and get a full diagnostic report delivered in under 30 minutes.